Refund policy

We offer a 14 day returns policy. Just send your drinks back unopened and in original condition with a note requesting a swap, credit or refund. Email info@shiftlanes.com.au for all the details. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable, however we will happily cover the cost to resend any items you wish to swap.

Cancellation of orders made in error

We understand that plans can change. If you need to cancel your order, we're happy to assist—provided your order hasn’t been shipped yet.

Please note:

• Once an order has been dispatched, we’re unable to cancel it.
• For approved cancellations, a 2% processing fee will be deducted from your refund to cover non-refundable charges from our payment provider.

To request a cancellation, please contact us as soon as possible at info@shiftlanes.com.au

Refund Policy for Shift Lanes

At Shift Lanes, we strive to provide our customers with a seamless shopping experience.

We understand that occasionally, you may need to return a product. 
Our refund policy is designed to ensure fairness and transparency for all parties involved.

Please read the following guidelines carefully.

Eligibility for Refunds
We accept refunds for items that meet the following criteria:
The item is in its original condition, unopened, and unused.
The item is returned within 14 days from the date of purchase.
Please note that certain products, such as personalized or perishable items, may not be eligible for a refund.
This will be clearly stated on the product page.

Return Process
To initiate a refund, please follow these steps:
Contact our customer support team at info@shiftlanes.com.au within 14 days of receiving your order.
Provide your order number and a detailed explanation of why you wish to return the item.
Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
Securely package the item, ensuring it is in its original condition, and ship it back to us at the address provided by our customer support team.
We recommend using a trackable shipping method to ensure the safe return of the item.

Refund Evaluation and Processing
Once we receive your returned item, our team will inspect it to verify its eligibility for a refund.
We will notify you of the status of your refund within 24 hours.
If your return is approved, we will initiate the refund to your original payment method.
Please note that the time it takes for the refund to reflect in your account may vary based on your payment provider.

Exchanges and Store Credit
If you prefer to exchange an item for a different size, or product, please reach out to customer support on info@shiftlanes.com.au
We will do our best to accommodate your request, subject to availability.
Alternatively, we may offer store credit in place of a refund, which can be used towards a future purchase on our website.

Shipping Costs
Please note that shipping costs for returning items are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund amount, unless the return is due to an error on our part.

Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
We will work with you to resolve the issue promptly and provide you with a replacement or refund, as applicable.

Contact Us
If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our
customer support team at info@shiftlanes.com.au. We're here to assist you and ensure your satisfaction.

Note: This refund policy is subject to change without prior notice. Please refer to the policy on our website at the time of your purchase.